Lodging a Complaint Collect records • Start a file about your complaint. • Keep copies of sales receipts, repair orders, warranties, cancelled checks, and contracts. Go back to where you made the purchase • Contact the person who sold you the item or performed the service. • Calmly and accurately explain the problem and what action you would like taken. • Talk with the supervisor or manager, if necessary. • Allow each person you contact time to resolve the problem before contacting another person. • Keep a record of your efforts. Don't give up • Call or write the person responsible for consumer complaints at the company's headquarters. • Describe why you are unsatisfied. • Detail, what, if anything, you've done about it already. • Describe what you think is a fair solution.		Related Links For related links and additional reading, select your country/ market below. Select country/market Australia/New Zealand Greater China Japan Korea South/South East Asia General Interact with Visa Financial Tools Quizzes

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