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| Lodging a Complaint |
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| Collect records |
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Start a file about your complaint.
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Keep copies of sales receipts, repair orders, warranties, cancelled checks, and contracts.
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| Go back to where you made the purchase |
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Contact the person who sold you the item or performed the service.
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Calmly and accurately explain the problem and what action you would like taken.
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Talk with the supervisor or manager, if necessary.
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Allow each person you contact time to resolve the problem before contacting another person.
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Keep a record of your efforts.
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| Don't give up |
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Call or write the person responsible for consumer complaints at the company's headquarters.
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Describe why you are unsatisfied.
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Detail, what, if anything, you've done about it already.
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Describe what you think is a fair solution.
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| Complaining to the Authorities |
If you are dissatisfied with the place from where you made the purchase for not being able to resolve your complaint in a satisfactory manner, you may take the matter to higher authorities, namely the Consumers Affairs Division of the Ministry of Domestic Trade & Consumer Affairs. The same method of complaining applies: state your complaint clearly in writing, detailing all events in chronological order and forward to the Division. |
